erms of trade Online booking conditions for Halk Strand Camping. In the following you will find useful information on using online booking. You can read about how we process your information, how to receive a receipt for a purchase and much more. Payment: All prices in the online booking system are, like everywhere else on the website, written in Danish kroner, including VAT and all taxes unless otherwise stated and ready in that situation. Prices quoted in Euros are indicative. Payment is made using one of the accepted payment cards / credit cards for online booking, including Dankort, Visa and Mastercard. Online Trading Information: You can shop online safely through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk. Changing the booking: To change the Booking, you must contact the Camping Site. The campsite reserves the right to change the selected pitch to a pitch within the same category. This does not entail a claim for a discount or reduction in the price Shipping and delivery: When booking and paying for a cabin, a room, a place for your own tent, or a place for your own caravan or motorhome, you will be presented with a Booking confirmation / contract from the Campsite, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and is also sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer. Delivery of the ordered product takes place on arrival at the campsite on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract. The ordered product can not be transferred to others or exchanged for cash. Right of cancellation and refund: You have the option to cancel your booking on the following terms: Camping: If canceled more than 30 days before arrival, the entire package price will be reimbursed, however, DKK 300.00 will be deducted as a cancellation fee. If canceled between 30 days and 14 days before arrival, 50% of the stay will be refunded. however, excluding the cancellation fee of DKK 300.00 If canceled less than 14 days before arrival, no refund will be made. Cabins and rooms: If canceled more than 30 days before arrival, the entire package price will be reimbursed, however, DKK 700.00 will be deducted as a cancellation fee. If canceled between 30 days and 14 days before arrival, 50% of the stay will be refunded. however, not the cancellation fee of DKK 700.00 If canceled less than 14 days before arrival, no refund will be made. If you have started your holiday with us, the booked period is binding and can not be transferred to others. Registration of information: The campsite registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but the campsite retains the registration for 5 years. The campsite uses server-side cookies and a secure connection to create the security of the information you provide on the site. When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet. The campsite is subject to price errors in online booking, so it is always the prices stated on the website that apply. Complaints handling: If for some reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address or telephone number below. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed. When the Campsite receives your complaint about an item, the complaint will be processed as soon as possible. The campsite will decide whether the item received should be refunded, exchanged or whether a price reduction should be given. Company information: Halk Camping Brunbjerg 105 DK-6100 Haderslev Tel. 7457 1187 Email info@halkcamping.dk CVR 27552188